Just a few months ago, I remember many enterprise leaders telling me:
“We’re interested in #AI, but we don’t #trust it yet.”
And that hesitation made sense.
Almost half (47%) of decision-makers weren’t comfortable relying on AI-generated outputs. The lack of trust was one of the biggest roadblocks to enterprise-scale AI adoption. But now, the tide is clearly turning.
According to fresh data from NLX and QuestionPro, nearly 9 in 10 US executives (87%) are now comfortable with agentic AI taking over some decisions and tasks for customers. Let that sink in. Not just using AI behind the scenes, but letting it interact with customers directly. Even more … 57% of those leaders plan to implement customer-facing agentic AI in 2025.
And, why is this shift happening?
Because leaders are realizing that Agentic AI, when designed with clarity, right objectives and guardrails, isn’t just another automation tool. It’s a strategic asset which is capable of decisioning, adapting, and scaling impact across key business functions.
At Covasant, that’s exactly what we’ve been building – AI agents that are trustworthy.. That work with your existing tech and data stack within guardrails.
But there’s a flip side to this momentum.
Only 24% of consumers are currently comfortable sharing data with AI-driven tools (CivicScience, via eMarketer). That’s a gap we can’t ignore.
So as enterprises fast-track adoption, we need to double down on transparency, context, and collaboration. Marketers have a huge opportunity to build trust-driven AI strategies that prepare customers for what’s next.
If you’re a business or tech leader thinking about how to scale AI without losing trust or wondering where Agentic AI fits in your strategy, let’s connect.
Happy to share how we’re helping global enterprises move from pilots to performance.
#Covasant #AgenticAI #EnterpriseAI #DigitalTransformation #TrustInAI Ram Ramaseshan, Sam Garmon, Anil Kona, ReddyRaja Annareddy, C V Rammohan, Vishnu Vardhan Yalala, Vincent Walden, Matt Galvin, Paul Kelley, Raghavendra Tadepalli, Kartikeya Prahlad Panyam, rohit gupta, Maruti S Peri, Rahul Veernala, Baiju Nellamakada, Pavitra Nanthan